Shipping policy
Shipping Policy – Mastang UK
At Mastang UK, we operate as a multivendor marketplace, meaning products are listed and fulfilled by independent sellers. This allows us to offer a wide variety of products, but shipping times and methods may vary depending on the seller and product.
📦 Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Some items may require additional handling time depending on supplier availability.
🚚 Shipping Timeframes
Estimated delivery times may vary based on product type and location:
- UK Orders: 5–12 business days
Please note that some products may be shipped directly from international suppliers, which can extend delivery times.
💰 Shipping Costs
Shipping costs are calculated at checkout based on:
- Product type
- Seller location
- Delivery destination
We may occasionally offer free shipping promotions on selected items.
📍 Order Tracking
Once your order is shipped, you will receive a tracking number via email (if available). Some low-cost shipping methods may not include tracking.
📦 Multiple Shipments
As Mastang UK is a multivendor platform, items in a single order may be shipped separately from different sellers. This means you may receive your items in multiple packages at different times.
⚠️ Delays & External Factors
Delivery times are estimates and may be affected by:
- Customs processing
- Carrier delays
- High demand periods
- Weather or logistical disruptions
Mastang UK is not responsible for delays caused by shipping carriers or customs authorities.
🌍 Customs, Duties & Taxes
For international orders, customs duties or import taxes may apply depending on your country. These charges are the responsibility of the customer.
❌ Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
📭 Lost or Missing Packages
If your order has not arrived within the estimated timeframe:
- Check your tracking information
- Contact the shipping carrier
- Contact our support team
We will assist you in resolving the issue with the seller.
📩 Contact Us
For any shipping-related questions, please contact our support team through the website.
Mastang UK
Your trusted multivendor marketplace for fashion, lifestyle, electronics, and more.